Terms And Conditions
By signing up to a membership with Salsa Republic you are agreeing to fulfill the financial obligation for the full term of the membership.
If you are on a monthly payment contract, your membership fee will be charged in advance each month.
We will debit your membership fee from your nominated credit card on the same day every month.
If you prefer to pay your membership fee in advance, you can make a full upfront payment at a discounted rate.
It is your responsibility to make sure your account has enough funds for us to charge your membership fees on a monthly basis.
It is your responsibility to tell us if you are transferring or closing your account, at least 48 hours before your next monthly payment.
It is your responsibility to tell us about any changes to your credit card details, at least 48 hours before your next monthly payment.
What happens if your payment fails?
If you do not have sufficient funds to fully pay your fees on the due date, we will suspend your access to classes until your payments are up to date.
We will continue to charge your nominated credit /debit card without notice, until we have received the total amount you owe us.
May we continue to be unable to collect payment from your nominated credit/debit card, we will contact you and ask you to nominate an alternative credit card for payment
Please note the system charges an administration fee for unsuccessful payments.
Can we increase your fees?
Memberships: any fee increase will only affect you after the expiry date of your membership or if you sign-up for a new contract.
Our fees are displayed on the website. In case of discrepancy of fees displayed on the website and reception, the fees advertised on the website must be considered the correct ones.
We reserve the right to increase our fees at any time without notice.
We will make a reasonable effort to inform you and all students of any increase of fees in advance via email. If we don’t hear from you, we will consider that you have agreed with the new fees.
How do auto renewals work?
If you are on a monthly paid membership, we will automatically renew your membership on a month by month basis when it comes to an end.
If you do not wish to auto-renew your membership, please let us know at least 7 days before your contract expires.
You can terminate your contract at any time with 30 days written notice.
If you cancel your auto-renewal membership and return to SR in the future, you would need to sign up for a new contract.
If you’d like to change/upgrade your membership, you will need to sign up for a new membership contract.
All communication regarding auto-renewal must be done via email.
CANCELLATIONS & REFUNDS
Can I cancel my membership?
You have 24 hours from the date/time you make your first payment toward a new course, membership to cancel it. A cancellation fee of $35 will be charged to you.
After the 24 hours we do not issue credit or refunds and the remainder of your membership is fully payable.
You can cancel your course, membership before its expiry date only in the case you are sick or incapacitated. You must provide a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term. In these cases you will not be charged a cancellation fee and you will be entitled to receive a 50% refund.
If you paid upfront, we will put your membership on hold pending recovery, or refund 50% of the remaining term of the service your bought.
If you pay on a monthly basis, you will be required to pay 50% of the remaining term of your membership.
If you have completed the full term of your first membership and you are on a month by month auto-renewal basis, the cancellation of your membership will be effective 30 days from the day of your last auto-renewal payment.
All communication regarding cancellations must be done via email.
Can I transfer my membership?
Memberships cannot be transferred.
Bootcamps and Workshops
We do not offer refunds for pre-paid bootcamps and workshops.
PUBLIC HOLIDAYS & ANNUAL BREAKS
Cancellation of classes
SR reserves the right to cancel classes due to unforeseen circumstances, on public holidays, over the period of large industry events and over the end of the year break.
We will make a reasonable effort to inform cancellation of classes in advance via our social media channels, notice boards, at reception and during classes.
There will be no discounts or refunds offered for classes cancelled.
End of the year break
We run a Summer Programme with a special schedule of classes during the End of the year break. All students are welcome to join on the usual basis of their memberships.
Can you put your membership on hold?
The following applies for both classes and classes and choreography memberships
- 3 Month membership no suspension allowed
- 6-Month Memberships: no suspension allowed
- 12-Month Memberships: 1 month
- Members on auto-renewal: 1 month every 12 months. If you need to suspend more than 1 month every 12 months you will need to sign up for a new contract before requesting the hold.
The 10 class pass is valid for 6 months. After the expiry date of your pass, any remaining classes will be no longer valid.
Please note we can only put your membership on hold for a full month period, we cannot suspend your membership for 1 week, 2 weeks or so.
Before putting your membership on hold, you must make sure you don’t owe us any fees.
You must request your membership to be put on hold at least 2 weeks in advance.
We cannot backdate any time freeze requests.
All communication regarding suspension time must be done via email.